![]() ![]() Try entering your account number without any dashes.They should be able to provide this information. Account numbers are hard to find and it’s easy to forget your PIN number.You have the chance to enter your information and try again. Your port won’t work with a misspelled name, an incorrect billing address, or an incorrect PIN, for example. If a number port doesn’t go through, it’s often because of incorrect account information. The account information you enter when you start your number port needs to be completely accurate. "Carrier info doesn't match" notification If your number port doesn't go through, you get an email from Google that explains what to do. If you have problems porting your number to Google Voice, use this information to help troubleshoot your particular issue. If a service provider, like Verizon or AT&T, has already let us know about the port you asked for, you can't relock your phone number. If the port gets stuck or delayed and you need help, contact Google Voice Support. Text messages can take up to 3 business days to transfer to your Voice number. Phone numbers can take up to 48 hours to port. If all steps are successful, we email you a detailed receipt. ![]() To proceed with payment through Google Pay, click Next. You can check your bill or carrier’s website for the account information. If your number can be ported, you'll be prompted to enter your carrier account information.If you prefer, you can choose to receive the code by call. Google Voice sends you a text message with a 6-digit code. Enter the phone number you want to port.Under “Port a number to Google Voice,” click Port a number.At the top right, click Settings Settings.Your ported number replaces the new number, so it won’t matter what the new number is. ![]()
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